![]() I know the other guests were disturbed from their sleep and mentioned the noise to the cleaning crew who ignored them and continued with the noise. They were screaming and laughing at 5/6am and going back and forth through the halls. The cleaning staff was also very noisy in the morning. From the very first night of our stay I requested no cleaning services yet we were charged 28.34 a day for a service fee. In addition to the bugs we had suspicious hives and were itchy when we slept. I mentioned it to a lady at the desk and she said they would try to give me some compensation back for our troubles. I have to be honest, this will be my last stay at this hotel and I will tell friends and business colleagues to stray away from Aliante themselves or recommending to others for their poor customer service and quality of the room. Security should receive kudos because they were the nicest part of the trip even if just me showing them my key card. I am upset with the quality of the room for the price. I am usually the type who passively just lets things be how they are because I do not enjoy conflict or complaining, but sitting at home now after this experience I truly felt compelled to write this review.Īs a local I am very upset with how Aliante handled this experience. It just felt icky to me, on top of an already bad interaction from the hotel. There was a big red stain on the floor in the room that I am unsure of what the contents were, and a sticky white substance by the desk. Went to the bathroom and the tub was dirty and there was hair on my towel (different color so we knew it was not from us). We got to the room and honestly upon initial inspection it looked great. We arrived and the front desk was a little passive aggressive when I casually mentioned the situation. Luckily I live in Vegas (this was a staycation for April) and so instead of wasting $140, I gathered up my 4 year old for one on one time with him. Of course this is a “we have your money now, too bad so sad” type deal because I wasn’t saying I wanted a refund, I would have gladly paid any difference, I just needed a different date. I told them I did not need to cancel, I just needed to rebook for a different date… they stated they could not. I did that, but then was told they could not cancel per their policy. I promptly contacted the hotel within minutes of the error and was told the reservation had not shown up yet and to call back in an hour. Upon submitting payment I realized that the date defaulted back the the current date… my mistake absolutely for not confirming before I hit submit. I booked a night that I had originally put the dates for April. ![]() Housekeeping is weekly, and only after a minimum stay, with extra housekeeping services available for a fee.I honestly was very disappointed in the overall service from Aliante hotel. The bathrooms have dual vanities and walk-in showers, and all units have in-bedroom whirlpool tubs. Hairdryers and basic toiletries are also provided. The large bedrooms have king-size beds and flat-screen TVs, while the apartment-style living spaces have four-person dining tables and chairs, along with queen-size sofa beds arranged around coffee tables and flat-screen TVs. Housekeeping is weekly, and only after a minimum stay, with extra housekeeping services available for a fee. ![]() Units in other buildings may look more dated, due to busy fabrics and chain furnishings. Styles differ between buildings depending on when they were last updated for example, units in the Jasmine building have more moderns carpets and furniture, along with colorful area rugs that give them a contemporary look. All suite have washer/dryers and full kitchens equipped with dishwashers, full-size refrigerators, microwaves, and older ovens and electric stovetops, along with small appliances such as coffeemakers and toasters. There are 1,516 one- and two-bedroom suites here varying widely in decor and condition.
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